The deposit must be paid using our secure payment link before your appointment is confirmed.
Once your deposit has been received, your booking date and time will be reserved exclusively for you.
The remaining balance is due on the day of your appointment and is payable after the cleaning has been completed by cash or bank transfer.
If you need to reschedule your appointment, you must provide at least 24 hours' notice. If less than 24 hours' notice is given, your £30 deposit will be forfeited.
If Glemersare unable to gain access to the property or vehicle at the agreed appointment time, your deposit will be forfeited.
Gleamers reserves the right to cancel or reschedule appointments due to unforeseen circumstances. If this happens, your deposit will either be refunded in full or transferred to a new appointment date, whichever you prefer.
By paying the deposit, you confirm that you have read and accepted these Terms & Conditions.
This wording is firmer while remaining clear and fair to customers.
**1. Service Agreement:**
- By engaging the services of Gleamers Cleaning Company, the customer agrees to the terms and conditions outlined herein.
- These terms constitute a legally binding agreement between the customer and Gleamers Cleaning Company.
**2. Scope of Services:**
- Gleamers Cleaning Company will provide cleaning services as agreed upon in the service contract or as otherwise specified.
- The customer is responsible for providing accurate and complete information regarding the premises to be cleaned.
**3. Service Frequency:**
- The frequency of cleaning services will be as agreed upon in the service contract.
- Any requested changes to the frequency must be communicated to Gleamers Cleaning Company in advance.
**4. Payment:**
- Residential clients have the option to pay by cash or card on the day of the cleaning service.
- Business clients will receive invoices for services rendered, and payment is due within seven days of the invoice date.
- Extra charges will apply for clients in need of extensive cleaning services. The extent of additional charges will be communicated and agreed upon before the commencement of the cleaning service.
- Late payments may incur penalties, and services may be suspended until payment is received.
**7. Quality Assurance:**
- Gleamers Cleaning Company strives to deliver high-quality services; however, there are certain considerations to note:
- Pet hair removal is not included with carpet, rug, and couch cleaning.
- Urine odors are not guaranteed to be completely removed with the cleaning process. A separate product may need to be used to remedy this, and the effectiveness may vary.
- Paint is not guaranteed to be removed from carpets, rugs, and couches. If paint removal is the reason for the booking, please call the operator for advice before making a booking.
- Customers are encouraged to communicate any concerns or specific requirements regarding the cleaning services during the booking process.
**8. Damages and Liability:**
- Gleamers Cleaning Company is not responsible for damages to items that occur during the provision of cleaning services.
- The franchisee, as an independent business owner, assumes full responsibility for any damages caused during the cleaning process.
- Customers are encouraged to communicate any concerns or issues regarding damages promptly to the franchisee for resolution.
**9. Stains and Dirt Disclaimer:**
- Gleamers Cleaning, specializing in comprehensive services such as car valeting and detailing, as well as carpet, mattress, rug, and sofa cleaning, strives to deliver effective and professional stain and dirt removal solutions.
- However, it is essential to recognize the diverse nature of stains and the varied conditions of car interiors, carpets, mattresses, rugs, and sofas. Complete removal of all stains cannot be guaranteed.
- Leveraging skilled technicians who utilize industry-leading techniques and cleaning agents, Gleamers Cleaning aims for optimal results. Nevertheless, certain stains or types of dirt may persist, potentially leaving residual marks.
- Gleamers Cleaning is committed to making every effort to achieve the best possible outcomes. Customers, however, acknowledge that some stains and dirt may remain despite the dedicated efforts of our cleaning professionals.
- Once the cleaning services, including car valeting and detailing, as well as carpet, mattress, rug, and sofa cleaning, have been inspected and signed off by the customer, the job is considered completed. Gleamers Cleaning will not return to address additional concerns, such as the removal of marks or odors, after the customer's sign-off. It is the customer's responsibility to thoroughly inspect the cleaned areas and communicate any concerns before signing off on the job.
**10. Confidentiality:**
- Gleamers Cleaning Company respects the privacy of its customers.
- Customer information will be kept confidential and will not be shared with third parties without consent.
**11. Termination of Services:**
- Either party may terminate the cleaning services with proper notice as specified in the service contract.
- Gleamers Cleaning Company reserves the right to terminate services immediately for non-payment or breach of contract.
**12. Governing Law:**
- This agreement is governed by the laws of [Jurisdiction]. Any disputes will be resolved in accordance with these laws.
**13. Amendments:**
- Gleamers Cleaning Company reserves the right to make amendments to the terms and conditions with written notice to the customer.
**Drying Times**
**Advice and Information:**
After your carpets, sofa, mattress, rug, or car have been cleaned, it's important to ensure the best results during the drying process. Failure to dry properly may result in a stagnant smell.
**Carpet:**
The drying process for a carpet can take approximately 4 hours. We suggest leaving windows open in the spring and summer (if possible) and keeping the heating on during the winter and autumn months.
**Sofa:**
For a sofa/couch, it can take up to 8 hours to dry. Our advice (if possible) is to take big sofa cushions off and leave near a radiator or on top, turning every 2 hours to help dry.
**Rug:**
Rugs can take up to 24-48 hours to dry. We advise (if possible) to hang the rug over a stair bannister or leave it in the garden or yard (if there is no chance of rain) until completely dry.
**Mattress:**
For a mattress, it can take up to 8 hours to dry. Our advice (if possible) is to turn the mattress on its side so both sides can be aired out, ensuring the fastest drying time.
**Gleamers Car Valeting Service:**
After your car has been valeted, it's important to know some information and advice to ensure the best outcome! If the car is not dried quickly, a stagnant smell can accumulate, and mold can develop.
**Advice and Information:**
When a car has dirty stains and has not been cleaned for a long period, more water is needed. This water can seep into the car seats' sponge and takes longer to dry. We advise keeping the car's heating on for an hour (if possible) or leaving the windows open slightly to allow air into the car (if possible).
Please be aware of this information before booking.
Discount Policy
At Gleamers, we are committed to offering exceptional value to our customers through a variety of discounts and promotions. Please read our discount policy carefully to understand which offers are currently available.
Carpet Cleaning Special Offers: Take advantage of our special rates on carpet cleaning services. These offers are designed to provide excellent value while maintaining the high-quality service you expect from Gleamers.
Block Booking for Car Valeting: Save more when you book multiple car valeting sessions together. Our block booking offers ensure that your vehicle stays spotless at a reduced cost.
At this time, all other discount codes and promotions are not currently on offer. This includes general discounts, seasonal offers, and any previously advertised codes. We encourage you to check back regularly as we frequently update our promotions to provide new opportunities for savings.
We are constantly working to provide the best deals and promotions for our valued customers. Be sure to revisit this page or follow us on our social media channels for the latest updates on discounts and special offers.
Thank you for choosing Gleamers. We look forward to serving you and helping you save while keeping your spaces and vehicles in pristine condition.
Gleamers collects a variety of information that you provide directly to Gleamers. This is processed when necessary to provide you with the service that you have requested. For example, Gleamers may have a legitimate interest to process your information to provide you with an ongoing service and inform you about new services or offers. Without your information, Gleamers cannot provide you with the initial or ongoing service.