Privacy Policy and Terms and conditions


The Information Gleamers Collects


Gleamers collects a variety of information that you provide directly to Gleamers. That is then processed when necessary to provide you with the service that you have requested, this is done at the booking stage when you fill in the booking form or when the operator asks for your information either by text, call or by any social media platform. For example Gleamers may have a legitimate interest to process your information to provide you with an ongoing service and letting you know about new services or tell you about offers on existing services. Without you information Gleamers can not provide you with the initial service or an ongoing service.


Terms and conditions 



**1. Service Agreement:**

   - By engaging the services of Gleamers Cleaning Company, the customer agrees to the terms and conditions outlined herein.

   - These terms constitute a legally binding agreement between the customer and Gleamers Cleaning Company.


**2. Scope of Services:**

   - Gleamers Cleaning Company will provide cleaning services as agreed upon in the service contract or as otherwise specified.

   - The customer is responsible for providing accurate and complete information regarding the premises to be cleaned.


**3. Service Frequency:**

   - The frequency of cleaning services will be as agreed upon in the service contract.

   - Any requested changes to the frequency must be communicated to Gleamers Cleaning Company in advance.


**4. Payment:**

   - Residential clients have the option to pay by cash or card on the day of the cleaning service.

   - Business clients will receive invoices for services rendered, and payment is due within seven days of the invoice date.

   - Extra charges will apply for clients in need of extensive cleaning services. The extent of additional charges will be communicated and agreed upon before the commencement of the cleaning service.

   - Late payments may incur penalties, and services may be suspended until payment is received.


**5. Cancellations:**

   - Customers must provide a minimum notice period as specified in the service contract for cancellations.

   - Cancellation fees may apply for cancellations made outside the agreed notice period.


**6. Cancellations due to booking in the wrong Area.**

-Please make sure to book the car valet or cleaning service in the correct postcode group (area) to avoid any inconvenience. 

-Refunds will not be issued for payments made in the wrong location.


**7. Access to Premises:**

   - Customers must provide Gleamers Cleaning Company with access to the premises at the scheduled service times.

   - In the event of restricted access, the customer must notify Gleamers Cleaning Company in advance.


**8. Quality Assurance:**

   - Gleamers Cleaning Company strives to deliver high-quality services; however, there are certain considerations to note:

     - Pet hair removal is not included with carpet, rug, and couch cleaning.

     - Urine odors are not guaranteed to be completely removed with the cleaning process. A separate product may need to be used to remedy this, and the effectiveness may vary.

     - Paint is not guaranteed to be removed from carpets, rugs, and couches. If paint removal is the reason for the booking, please call the operator for advice before making a booking.

   - Customers are encouraged to communicate any concerns or specific requirements regarding the cleaning services during the booking process.


**9. Damages and Liability:**

   - Gleamers Cleaning Company is not responsible for damages to items that occur during the provision of cleaning services.

   - The franchisee, as an independent business owner, assumes full responsibility for any damages caused during the cleaning process.

   - Customers are encouraged to communicate any concerns or issues regarding damages promptly to the franchisee for resolution.



**10.  Stains and Dirt Disclaimer:**


   - Gleamers Cleaning, specializing in comprehensive services such as car valeting and detailing, as well as carpet, mattress, rug, and sofa cleaning, strives to deliver effective and professional stain and dirt removal solutions.


   - However, it is essential to recognize the diverse nature of stains and the varied conditions of car interiors, carpets, mattresses, rugs, and sofas. Complete removal of all stains cannot be guaranteed.


   - Leveraging skilled technicians who utilize industry-leading techniques and cleaning agents, Gleamers Cleaning aims for optimal results. Nevertheless, certain stains or types of dirt may persist, potentially leaving residual marks.


   - Gleamers Cleaning is committed to making every effort to achieve the best possible outcomes. Customers, however, acknowledge that some stains and dirt may remain despite the dedicated efforts of our cleaning professionals.


   - Once the cleaning services, including car valeting and detailing, as well as carpet, mattress, rug, and sofa cleaning, have been inspected and signed off by the customer, the job is considered completed. Gleamers Cleaning will not return to address additional concerns, such as the removal of marks or odors, after the customer's sign-off. It is the customer's responsibility to thoroughly inspect the cleaned areas and communicate any concerns before signing off on the job.


**11. Confidentiality:**


   - Gleamers Cleaning Company respects the privacy of its customers.

   - Customer information will be kept confidential and will not be shared with third parties without consent.


**12. Termination of Services:**

   - Either party may terminate the cleaning services with proper notice as specified in the service contract.

   - Gleamers Cleaning Company reserves the right to terminate services immediately for non-payment or breach of contract.


**13. Governing Law:**

   - This agreement is governed by the laws of [Jurisdiction]. Any disputes will be resolved in accordance with these laws.


**14. Amendments:**

   - Gleamers Cleaning Company reserves the right to make amendments to the terms and conditions with written notice to the customer.


By engaging Gleamers Cleaning Company's services, the customer acknowledges their understanding and acceptance of these terms and conditions.